At r3reboot.com, we are committed to providing efficient and reliable shipping services for your purchases of used electronics. Please review our shipping policy below:
- Processing Time:
- Orders are typically processed within 1-2 business days from the date of purchase, subject to product availability.
- Shipping Methods and Delivery Times:
- We offer several shipping options, including standard and expedited shipping. Delivery times vary based on the selected shipping method and your location.
- Estimated delivery times are provided during checkout and are based on business days (excluding weekends and holidays).
- Shipping Costs:
- Shipping costs are calculated at checkout based on the selected shipping method, package weight, and destination.
- Shipment Tracking:
- Once your order is shipped, you will receive a shipping confirmation email containing a tracking number. You can use this number to track your package's delivery status.
- International Shipping:
- We currently offer shipping within the United States of America. International shipping times and costs may vary based on the destination and customs clearance processes.
- Address Accuracy:
- Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for delayed or undelivered shipments due to incorrect addresses.
- Order Modifications and Cancellations:
- Once an order is placed, modifications or cancellations may not be possible. Please contact us immediately if you need to make any changes, and we'll do our best to assist you.
- Shipping Delays:
- While we strive to meet estimated delivery times, unforeseen circumstances such as extreme weather conditions or carrier delays may affect delivery schedules. We appreciate your understanding in such situations.
- Lost or Damaged Shipments:
- In the rare event that your shipment is lost or arrives damaged, please contact us within 3 business days of receiving your order. We will work with the shipping carrier to resolve the issue.
- Contact Us:
- If you have any questions or concerns regarding shipping, please reach out to our customer service team at ecom_b@rebottechrecycling.com
Return and Refund Policy
At www.r3reboot.com, we strive to ensure your satisfaction with every purchase of used electronics. We understand that sometimes returns and refunds may be necessary. Please review our policy below:
Returns:
- We accept returns within 14 days from the date of purchase.
- ONLY PRODUCT(S) RETURNED WHOLE, WITH ALL THE ACCESSORIES THEY ARRIVED WITH, AND IN THE CONDITION IN WHICH THEY WERE SOLD ARE ACCEPTED (EXCEPT IF THE BUYER HAS INDICATED THAT THE PRODUCT(S) RECEIVED WAS IN A CONDITION DIFFERENT FROM THAT DESCRIBED IN THE PRODUCT SHEET). BUYERS MUST ALSO ENSURE THAT ANY PERSONAL DATA IS DELETED FROM THE PRODUCT(S) PRIOR TO RETURNING THE PRODUCT(S) AND THAT THE PRODUCT(S) ARE DISCONNECTED FROM ANY ACCOUNT.
- To initiate a return, please contact our customer service team at ecom_b@reboottechrecylcing.com for further instructions.
Refunds:
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 3 business days.
Non-Returnable Items:
- Certain items are not eligible for return, including Digital items.
Shipping:
- Shipping costs for returns are the responsibility of the customer, unless the return is due to an error on our part.
Damaged or Defective Items:
- In the case of a damaged or defective item, please contact us immediately upon receipt for assistance. We will work to resolve the issue promptly.
Contact Us:
- For any questions regarding returns, refunds, or concerns about your purchase, please reach out to our customer service team at [contact email/phone].
Please note that this policy applies only to purchases made through r3reboot.com. We reserve the right to update or modify this policy at any time without prior notice.
Thank you for shopping with us!